Customer Support

The Creative Store ships to the following countries via our regional websites:

We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.

Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:

Delivery Exceptions:
We do not deliver to these overseas territories.

We are unable to deliver to P.O. boxes, hotels, motels, and the following overseas territories:

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

You may change the delivery address to your order as long as it has not been processed by our fulfilment hub. Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.

Once your order has been processed, we are unable to make any changes on your behalf. We recommend that you contact the courier listed in the shipping notification email directly to request your changes.

Packages with incorrect addresses may be returned to us by the courier. You can monitor the status through the tracking link in the shipping notification email or get in touch with us for further assistance.

Orders placed with the Creative Store are shipped via a trackable method. A daytime shipping address is required and a personal signature is needed upon delivery.

If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to schedule for another delivery.

If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbours, a building manager, or are placed somewhere relatively safe such as your porch, or garage.

The quickest way to obtain assistance is to contact the courier directly. You may find the contact details in the shipping notification email.

Alternatively, you may also contact the Creative Store for assistance.